Birmingham: 0121 778 2044
Lines open Monday-Friday 9am-5pm

About Us

Our team values

  • Commitment  – We will support every Colleague to be the best they can be
  • Respect           – We will always respect the feelings and wishes of our Colleagues, Customers and Partners
  • Excellence      – Strive for quality in everything you do to make a difference to the Business and our Customers
  • Ambition       – We are an ambitious company and our future will be built on a determination to achieve our objectives  
  • Teamwork     – Working together as one team to achieve our goals whilst supporting our Customers and Partners
  • Enjoyment     – We work hard and play hard, a Customer will never love a company until a Employee loves it first

Have any questions?

Please call us on 0121 778 2044 to speak to a representative or send us an enquiry

“I would like to thank everyone at Arthur Marsh & Son (Birmingham) Ltd for their hospitality extended to me during the assessment, and for the openness and honesty of the interviewees which made it both an enjoyable and interesting experience.”

Sue Long, Investors in People Specialist

What makes our team different?

As a third generation family firm, our team of experienced advisors can help you arrange cover and ensure your premiums are competitive year in, year out. We have a mixture of skill sets that can be adapted to suit any insurance requirements across a wide range of services. Our mission statement is:

Our future lies with great people delivering excellent service to our customers and partners.

Many of our staff have qualified in the Certificate of Insurance or are working towards this together with some staff having achieved their Diploma of the Chartered Insurance institute. Training is important to us so we can maintain expertise and enhance product knowledge in an ever changing industry. Being proactive in this area has enabled us to work towards our business goals.

We achieved the standard in Investors in People in 2014 and gained industry recognition by winning the Insurance Age UK Broker Award 2014 for Investing in People. In February 2015 we achieved Bronze Status and in March 2017 we were awarded GOLD standard Investor in People.

In 2017 we joined The County Group, a Top 25 UK Broker and the Insurance Broker of the Year at the British Insurance Awards 2017. Joining the group has given us access to higher levels of cover and more competitive rates. Therefore, we are still able to provide you cover that you need paired with first class service.

  • Mark Farren Dip CII
    Managing Director
    Contact by email »

    I have been in the insurance industry since 1989 and in 2004 I became the Managing Director of Arthur Marsh. I specialise in mid to large commercial businesses managing a diverse portfolio of clients including Waste & Recycling, Motor Trade, Property Owners, Construction and Transport Industries. I hold the Diploma of the Chartered Insurance Institute qualification.

  • Debbie Smith Cert CII
    Commercial Account Executive
    Contact by email »

    I have worked in the industry since 2000; I specialise in the Waste & Recycling Sector and have built up a portfolio of clients, dealing with new business, renewals and day to day queries. I have gained my  Cert CII accreditation.

  • Jayne Kinsella
    Commercial Account Handler
    Contact by email »

    I have been in the insurance industry since 1982, dealing with all types of general insurance business. My experience ranges from household/private motor to large commercial fleets.

  • Teresa Parkes Cert CII
    Claims Handler
    Contact by email »

    My insurance career began in 1995 and since 2000 I have dealt with Commercial and Personal Lines claims. During this time I have gained my Cert CII.

  • Louise Foley
    Commercial Account Handler
    Contact by email »

    My insurance career started in 1986. I have experience in dealing with all types of general insurance business which include Property Owners/Shops and Restaurants.

  • Donna Sutton
    Commercial Handler/Audio Typist
    Contact by email »

    I have been working at Arthur Marsh since 2011 handling Commercial client work. I am able to work remotely from home 3 days per week and 2 days in the office.

  • Michael Gillespie
    Accounts
    Contact by email »

    My insurance career commenced in 1985. I have experience in dealing with all types of insurance. My current role includes dealing with all Insurer Accounts and monitoring the smooth running of our IT systems. I am currently working towards my Cert CII.

  • Michaella Stevens Cert CII
    Commercial Account Handler
    Contact by email »

    My career in Insurance started in 1997 in a call centre working on motor insurance, I then moved on to all aspects of Private client and SME insurances and most recently large Commercial risks.

    I joined the company in August 2017 and I have held my Cert CII accreditation since 2005.

  • Rachael McMahon
    Commercial Account Handler
    Contact by email »

    I joined the company originally as an office junior in 2007 & left in 2009. In June 2018, I rejoined the company as a Commercial Account Handler.

    I aim to do my Cert CII accreditation in the future.

  • James Moore
    Commercial Account Executive
    Contact by email »

    I started working within the insurance industry with Swinton in personal lines. I have since worked for a selection of brokers and insurers doing commercial SME to Mid-corporate. My specialties are within the leisure industry.

    I’m currently working towards my Cert CII and looking to progress towards a diploma. Outside of work I am a keen amateur golfer and play regularly to a top level and have a great interest within sports.

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