Birmingham: 0121 778 2044
South Wales: 01437 531081
Lines open Monday-Friday 9am-5pm

The claims process explained

Claims Service

Arthur Marsh understands how stressful and costly a loss, damage or injury can be when this occurs within your business. To assist you during this time we have our own ‘in-house’ claims manager to ensure that you get the support you need in getting claims settled with a minimum of fuss.

We will deal with your claim from start to finish regardless of the size of loss ensuring that constant contact is made with Loss Adjusters, Investigators or Engineers to make sure insurance companies reach the right settlement for you.

Even if you’re not making a claim for your own losses, you may find yourself facing a claim from the other person involved. Arthur Marsh will give you help and advice with claims made against you.

For Motor Claims, Arthur Marsh works alongside Lawshield and for a premium they will be able to provide assistance following a non-fault accident. Lawshield will assist with the administration of your Motor claim and the recovery of your uninsured losses. Motor Legal Expenses Insurance will look to provide a suitable replacement vehicle with the cost being recovered directly from the third party insurer. They are also able to provide access to a nationwide approved repair facility to ensure that your vehicle is repaired to the highest standard.

In the event that you or any of your passengers suffer an injury as a result of an accident, Lawshield will arrange for experienced solicitor representation to pursue a claim for compensation. In addition they will recover any out of pocket expenses, loss of revenue, earnings or profit. For more information regarding this cover, please contact the office on 0121 382 1001 and speak to our friendly Team.

How to make a claim

Our Claims Team are easily contactable no 0121 382 1001 between the hours of 9am and 5pm Monday to Friday and will be happy to help with all types of claims.  Alternatively if you should experience a Motor Accident outside our business hours please dial 0845 900 3658. This is our 24 hour Claims Line which will automatically direct you to Lawshield who will be on hand to deal with your situation.

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